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The Contact Centre Council promotes the value of the contact centre within organisations, and how they drive customer acquisition and retention by providing value to customers. They support marketers at all levels by deriving value for and from customers, setting the standards by regularly updating their best practice guidance, and providing updates on the latest industry developments. They do this by:

  • Monitoring the regulatory landscape and producing blogs for the community.
  • Advising on policy and legislative issues that affect contact centres.
  • Participating in government consultations on behalf of the industry.

To help shape the future of the contact centre channel, apply to join the council here, contribute to the discussions here, or reach out to the DMA Council Team.
Get to know the Contact Centre Council below.