The DMA’s Contact Centre Council is the home of intelligence for this field in the UK. The Contact Centre Council promotes the value of the contact centre within a business by commercialising and humanising it. The Council actively seeks to identify, shape, reinforce and share best practice. The Council aims to support marketers at all levels, from the classroom to the boardroom, keep up to date with the latest industry developments.
In 2020/21, they will do this by:
Get to know the Contact Centres Council below.
Find content produced by the Council here.