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Customer Engagement: How to Win Trust and Loyalty 2020

Our dig into customer loyalty. The last time our Customer Engagement research investigated this topic was 2018. And this time, we conducted it amid one of the most dramatic shifts our generation has ever lived and worked through.

Coronavirus: November 2020 - The Impacts on Business

The seventh phase of the DMA’s survey into the impact of coronavirus reveals rising levels of concerns about the long-term economic effects, as businesses enter the pivotal festive season for many of them. Read on to find out how the latest lockdown and new restrictions have impacted the...

DMA Hosts Virtual Roundtable with DCMS on UK Government National Data Strategy

The DMA brought together senior figures from industry with DCMS civil servants leading work on the National Data Strategy to input on the UK Government's proposals.

Creative Informatics funding opportunities for creative industries in Edinburgh and South East Scotland - applications open now!

Creative Informatics are looking for individuals and SMEs working in Edinburgh and South East Scotland that have the skills to provide data-driven solutions to Challenge Projects. Applications are open just now for three Creative Informatics funding and development opportunities, closing over...

Scotsman 'Doing Data Together' Conference

The DMA partnered with The Scotsman and Data-Driven Innovation (DDI) for a second year at Doing Data Together Conference in early November, focussing on collaboration.

Regulation Hub Update - November 2020

DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.

Coronavirus: Spending Review Focuses on Skill to Aid Recovery

The Chancellor's spending review responding to the "economic crisis" recognised the importance of re-skilling those who have been made unemployed due to the pandemic.

CDS: Customer Inclusivity - Do Brands Really Care?

Inclusion, purpose, accessibility, and diversity. These buzzwords are being championed by brands worldwide, but are organisations really prioritising inclusivity? CDS, WaterAid, British Gas, Creature London and The Customer First Group explore the topics of inclusion and purpose.