Our dig into customer loyalty. The last time our Customer Engagement research investigated this topic was 2018. And this time, we conducted it amid one of the most dramatic shifts our generation has ever lived and worked through.
Inclusion, purpose, accessibility, and diversity. These buzzwords are being championed by brands worldwide, but are organisations really prioritising inclusivity? CDS, WaterAid, British Gas, Creature London and The Customer First Group explore the topics of inclusion and purpose.
Michael chats to Deputy Speaker of the House of Lords, Lord Duncan of Springbank. As the clock ticks towards midnight on the final opportunity to close a deal between the EU and UK, they discuss how we have got to where we are and where it could take us.
Uncover the power of personalisation and brand authenticity alongside AAR, MIND, Swizzels Matlow, and Worldwide Cancer Research and discover how it can be used to your advantage. Tune in for discussion, debate, and leading insights, as you unpick the theory and dive into the makings of...
New report from the Advertising Association’s Climate Action Working Group estimated the UK industry’s impact on the environment and sets a new target to achieve net zero emissions over the next decade.
The DMA Contact Centre Council have launched their new expert-led podcast series, designed to help improve call centre performances and customer service experiences, with interviews, talks, fads, tales of triumphs and debates and more.