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Terms & Conditions

These are our general terms and conditions. For our membership terms and conditions please click here

Getting to know us

There isn't anything in our terms and conditions that you wouldn't expect to find, or that isn't good common sense. But please take a few moments to glance over them and check you're happy with them.

We are The Direct Marketing Association (UK) Limited, registered company (England) number 2667995, limited by guarantee. But we call ourselves "we" or "us" and everyone else calls us "the DMA".

Our home and registered office is DMA House, 70 Margaret Street, London W1W 8SS.

We have a few sensible disclaimer points:

It's obvious, but we need to state that we reserve the right to remove anything inappropriate from – although the site is community-moderated, so your peers and associates will probably get there first. Please see our Community Rules here for a list of do’s and don’ts. If you spot anything inappropriate on please let us know at

We hope you love your new community site and make the most of it to improve your one-to-one marketing and find new opportunities. It is what you make it, so please make full use of it and contribute generously. But despite our best efforts to serve up the highest quality of content, it is impossible to ensure that information we publish is 100% accurate and up to date and we obviously cannot accept any liability if anything is wrong, or if you unfortunately incur any loss of money, opportunity or reputation caused by using our content.

We will, however, be happy to help resolve any issues in any way we can, just as we're here to support you when things are going well.

Similarly, there are a lot of external links to useful sites on If there are any links to sites that are not useful, or are inappropriate or harmful in any way, we do not accept responsibility for this – but please let us know immediately and we will remove the links asap. Please remember to check the privacy policies and terms and conditions of use of any third party website as these will not be the same as for this site.

And whilst we maintain vigilance and up-to-date security, we cannot guarantee that viruses or other tech nasties will not happen, or that the site will be online and working perfectly 100% of the time. If anything does break, please flag it up and bear with us whilst we fix it. We will try to schedule routine maintenance outside peak working hours and alert you to such maintenance on the website.

Intellectual property and copyright

After all the work we've put in, we retain the copyright to any material on this site – including the text, graphics, code, design and software. If you wish to use any of this, please ask us first – although you're welcome to download or print a single copy of anything for your own non-commercial use. Just don't use it elsewhere, please.

Use of your contributions

To support our promotion of one-to-one marketing, we reserve the right to use any comments or contributions you make for our own purposes – but we will naturally follow our own DMA Code principles and ensure that any such usage is fair, honest, sensitive, responsible and fully respects your personal information and privacy.

Usernames and passwords

When you join the DMA, you will be given usernames and passwords for all registered members of your team and be able to use these to access our exclusive member-only content and pages. Your password is yours alone – please keep it safe and do not let anyone else use your account.

Remember: the DMA is a members' association and your profile is your professional reputation to build up and enjoy. Don't let anyone else take it for a joyride.

If anyone else does use your profile, you will be liable for any goods or services they access through the site.

Please let us know immediately if you think someone else has used your account or got hold of your password.

Us and you

We offer a wide array of products, services, events and opportunities to help you grow your business – and we strongly encourage you to take full advantage of these as part of your membership.

Our provision of any service to you is not contractual until we receive full payment and email you to confirm your order (irrespective of whether you receive the email).

These terms and conditions do not affect your statutory rights and are governed by the laws of England and Wales, with any disputes to be decided only by the courts of England and Wales.

We hope you benefit hugely from your membership of the DMA and use of If you have any suggestions about how we can improve our facilitation and promotion of your industry, or would like to contribute more fully, please get in touch we welcome your involvement to make our community richer and more prosperous for all.

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