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Creating better customer experience

Marketing isn’t what it used to be. IBM Watson Marketing examines nine of the most exciting trends that are developing marketing in 2019. Take advantage of these transformations and stay on top.
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GDPR: A Year On

GDPR is now a year old. Let's take a detailed look into the cultural shift that's taken place, and the change of opinion.
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Member Content

Marketer Email Tracker 2018

How aware are marketers about the GDPR? And what are they aware of? What are their plans? Understand this, more insight on the place of email in marketing strategy, email testing approaches and best content techniques in email with our 2018 tracker. Produced in partnership with dotmailer.
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Member Content

Marketer Email Tracker 2019

You reap what you sow. Email remains the core of effective multichannel campaigns.
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Member Content

How to win trust and loyalty

How is loyalty changing? What do customers really want? Are consumers genuinely loyal to brands or is it purely habit? How can brands reward their customers to keep them loyal? Read our latest research to find out.
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Member Content

Consumer Email Tracker 2019

How do consumers use their email addresses? What gets their attention and leads them to open an email? What persuades them to give their email address to a brand/shop/site? Discover this and more in our latest consumer email tracker, sponsored by dotdigital.
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