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The Value(s) of CRM

Customer-centricity consistently appears on every CMO's top objectives list. To achieve this, marketing professionals need to do more to engage their audience with content that goes beyond the transactional.

The D&I Imperative - Tackling the Reversing of Diversity

Focus on diversity and inclusion (D&I) has grown exponentially. However, during the pandemic, many organisations have put aside inclusive employment programmes. So how can we tackle the reversing of D&I? Find out alongside Belgrade Theatre, HomePointr, Merkle, and other experts.

DMA Works With Government on Data Legislation Consultation

On 7 October 2021, the DMA, in conjunction with DCMS, convened a roundtable of industry Members to discuss the government’s proposed update to data protection legislation. Find out more and download a summary of the report.

DMA spearheads trade bodies call for government to address digital skills crisis

The Data & Marketing Association (DMA), Market Research Society (MRS), and Advertising Association (AA) propose that some of the National Skills Fund should be dedicated to industry-led qualifications to help fill thousands of immediate job openings.

The DMA's 2021 Annual General Meeting

Join us at the DMA's 2021 Annual General Meeting on Wednesday 17 November, 9.45am, to vote on the re-appointment of the auditors. The meeting is open to all DMA Members.

Customer Data Council Privacy by Design Roundtable

“Privacy by design/default” is a term that is often used and a goal that is set by privacy experts. Despite this, not everyone knows what it actually means in practice. The Customer Data Council look at how the changing environment of data privacy and increased consumer understanding of...

Meaningful Measurement: Today and Tomorrow

As data and marketing leaders, we should be constantly striving to better understand marketing effectiveness and the measurement of this value. This was the focus of a recent roundtable hosted by the DMA and Salesforce. Read on to find out what marketers should do to improve measurement today...

Regulation Hub Update - October 2021

This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub