Founder - Channel Doctors & Vice Chair of DMA's Contact Centre Council
Steve has had 20 years' experience working with both client brands and suppliers in customer engagement, contact centres and outsourcing consultancy. Vice Chair of the DMA's Contact Centre Council and a member of the Privacy Working Group, Steve is helping develop perspectives on compliance and regulation, including the GDPR and 2018 Data Protection Act. Steve delivers Privacy & Compliance training modules for the IDM.
Steve and his colleagues at Channel Doctors are focused on aligning and optimising brands' customer facing sales, distribution and service channels.