UK Contact Centre HR & Operational Benchmarking Report | DMA

Filter By

Show All
X

Connect to

X

UK Contact Centre HR & Operational Benchmarking Report

T-5481813b0e437-kmb-infographic---benchmarking-report_5481813b0e398-2.jpg Hear more from the DMA

Please login to comment.

Comments

Related Articles

A telemarketing programme involving hundreds of one-to-one conversations with customers and prospects is the perfect opportunity to perform a thorough proof of concept. It enables you to learn quickly and validate your approach in a systematic, transparent way, so you set off on a better track.

Depositphotos_667828676_S (1).jpg

Economic pressures have plagued households for several years, with brands facing the challenge of engaging consumers who are more budget-conscious than ever before. As a result, brand loyalty has sharply declined, with 61% of consumers being less likely to stick with brands in 2023 compared to 41% in 2022.

Cost of Living Exit Strategy Report 20244

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.

Regulation-hub-update-SS.jpg

As the use of third-party cookies fades away, personalisation is getting a makeover. Companies are now using their own data and AI to offer more relevant, consent-based experiences that meet customer expectations for both privacy and personal touch. Find out more in the latest Customer Engagement: Future Trends report.

Customer Engagement: Future Trends Report 2024