Filter By

Show All
X

Connect to

X

Please login to comment.

Comments

Related Articles

The rules for accepting payments in Europe are changing. The deadline for implementation is fast approaching but the guidance to date, especially for certain sectors and use cases, has been a bit vague. So, what does this mean for your contact centre?

Colourful headset with microphone

This article looks at the merits and shortfalls of using Voice of the Customer data. Why you should also consider using Voice of Process and Voice of Employee to help improve the Customer journey.

VoC image.jpeg

From regenerative tourism to skip-gen group travel, we have pulled together the five topics that have caught our interest, offering guidance on how these trends will shape the coming year.

Travel-Report-1.jpg

Once you have your customers on board, how do you ensure their experience remains smooth or, more importantly, that they continue to trust you over your competitors?

businessman-collaborate-collaboration-872957.jpg