Customer Relationship & Data Executive

What is day-to-day life like as a Customer Relationship & Data Executive look like, what are the main responsibilities, and what skills do you need to excel?

We chatted to Charles Bloch, a Customer Relationship & Data Executive at Belgrade Theatre about his varied role and the route he had to take to get to where he is now.

.

.

.

As a Customer Relationship & Data Executive, you'll be responsible for engaging with key customers by building and preserving trusting relationships. You always have to find innovative opportunities to grow the customer base and kindle good relationships with clients. You should be strategic when creating solutions to problems to ensure optimal client satisfaction.

To be successful as a Customer Relationship & Data Executive, it's vital that you have great communication skills to understand the goals and values of the company. It's important that you work closely with Sales and Account managers to make sure that all their staff sustain relationships with clients.

.

Key responsibilities

- Kindling and maintaining profitable relationships with important customers

- Monitoring the relationships with customers handled by your team

- Knowing your competition and strategising accordingly

- Support the process of implementing new systems

- Manage the relationships between internally related systems and departments

- To oversee relationships with external suppliers

- Resolving customer complaints quickly and efficiently

- Keeping clients and customers updated on the newest products in order to increase sales

- Planning strategically with managers within the organisation

- Understanding each customers individual needs and addressing them

- Managing business reviews using CRM programs

.

Requirements:

You must have a good level of communication skills which allows you to help and advise customers clearly and to liaise effectively with other professionals

Good listening skills to understand exactly what customers need

Confidence and control when dealing with difficult situations

Motivational skills and an ability to lead a team of Customer Service Assistants

Creative thinking in order to come up with ideas to improve customer service standards

Excellent planning skills to develop customer service policies

Good presentational skills, especially when face-to-face with customers

..
We can help you get into this role with DMA Student Membership

Being a DMA Student Member shows employers that you’re committed to your professional development and that you’re actively seeking to improve your skill set, making you more employable.

For just £3.75 a month you’ll:

• Get everything you need to jump out from the crowd and shine as a job applicant.
• Professionalise your marketing knowledge with real-life learning, curated by DMA's community of award-winning industry professionals.
• Get free access to the IDM Award in Marketing and the IDM Award in GDPR (usually costing £600), giving you a grounding in the fundamentals of marketing, and all the knowledge you need to be a responsible marketer, two key attributes looked for by employers.
• Build your network via a packed programme of events & programmes led by top industry professionals, connecting you with DMA's community of business-leading professionals who are ready to help you on your career journey.

Discover all of Student Memberships benefits and become one here

.

Return to "I'm an Thinker" page

Click here to return to "I'm an Thinker" page to explore more job roles that are best suited to your personality and the DMA resources you should take a look at to get ahead of your competition.

.