05 May 2020
Let's talk Loyalty with Joseph Taylor
Let's Talk Loyalty is an industry podcast for loyalty professionals bringing you the latest ideas and insights from experts around the world. Joseph Taylor, VP of International Operations at Epsilon was the latest guest.
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04 May 2020
Why consumer trust in more important than ever
Only 34% of consumers trust the brands they use - we all need to work on improving consumer trust. Find out why why consumer trust is more important than ever before, and read how to reassure your customers that you're a brand who can be relied on.
04 May 2020
How to stay connected to your customers in tough times
How should you stay connected with your customers when the chips are down? Here are our tips.
04 May 2020
6 ways to manage your customer expectations when times get tough
Keeping your customers onside can be challenging, especially in the midst of so much uncertainty. We explore how to adapt your marketing comms and adopt new channels to keep up with changing expectations and still deliver a great customer experience
24 Apr 2020
Data & Marketing Commission Annual Report 2018-19
We are pleased to share our latest Annual Report for the Data & Marketing Commission. If there is a message running through the report it is one of partnership: partnership with the DMA as the author of the Code and partnership with fellow regulators of data, privacy and marketing practice. This...
23 Apr 2020
Home Assembly: Coronavirus, brands and the ethics of moving beyond compliance
Trust matters, in a time of crisis; how Zoom, IKEA and others are making our privacy concerns a business priority, before it’s too late…
23 Apr 2020
Nutshell Creative and Vpress launches 'Keep calm and communicate' hub to support businesses and communities
Bucks agency, Nutshell Creative, has risen to the United Nation’s (UN) open creative brief to help disseminate reliable public health messages about Covid-19. It has developed an easy to use online resource where businesses and organisations anywhere can access, share, personalise and print...
Steve Sullivan
Channel Doctors
Founder - Channel Doctors & Vice Chair of DMA's Contact Centre Council
21 Apr 2020
The COVID-19 contact centre revolution
Our unique snapshot survey of contact centres and their response to #covid19 has shown: - A 40-fold growth in homeworking - 30% of centres experiencing massive changes in contacts - Contact centres recruiting at over twice the rate of the wider economy
21 Apr 2020
Marketing Strategies - The Coronavirus Toolkit
Strategies, tactics and tools to help your business survive in a time of crisis.