The COVID-19 contact centre revolution
21 Apr 2020
Our snapshot survey of contact centres and their response to #covid19 has shown:
- A 40-fold growth in homeworking
- 30% of centres experiencing massive changes in contacts - both increases and decreases
- Contact centres recruiting at over twice the rate of the wider economy
- Changed customer behaviour and expectations
- First-hand comments and feedback from contact centre leaders
and plenty more.
Read the full report here:
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