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Future Trends 2020

Welcome to our Future Trends series, part of our 2020 Customer Engagement campaign in collaboration with Paragon, Collinson, dotdigital and in partnership with Foresight Factory.
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Member Content

Consumer Email Tracker 2020

What do customers think about email? What do they like to receive from brands? What content do they prefer? How can brands get consumers to sign-up and avoid them unsubscribing too? Discover why email is still the most loved channel by customers.
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DMA Insight: Trust Must Remain Top of Marketers' Agenda in 2020

In every relationship trust is difficult to build and nurture. When thinking about the connection between brands and their customers, gaining and maintaining trust is still one of the biggest challenges. Intelligent marketing and transparent use of data are the keys marketers must use to gain...
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DMA Insight: The Culture of Learning

A solid company culture is key to the long-term success of any organisation. In particular, the culture of learning seems to drive a strong positive impact for businesses. Here are our insights from the DMA’s Business Skills Census 2019. Read on to find out how to create a positive culture of...
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DMA Insight: The Talent Challenge

Attracting and retaining talent is a key challenge within the industry and it looks as though we’re not doing all that could be done. As an industry, we can offer a great deal. It’s time to speak up and share what makes our industry great to be a part of.
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Black Friday: The Dopamine Impulse

The Friday all retailers fear and (most) customers love is here. But why do crowds get so electrified? Neuroscience has the answer. Read on and find out why and how this neurochemical plays a key role today.
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