29 Apr 2016
Contact centres: consumers need you
According to new research from the DMA and Granby Marketing Services, consumers need contact centres at those critical moments in the relationship with a brand, but brands are in danger of losing the goodwill consumers hold for them31 Mar 2016
DMA Insight: year in review
We bring you key insights from every piece of research we produced in 2015/16, in a single infographic25 Feb 2016
2016 Marketer email tracker
The DMA's annual survey of email marketers shows that those who rate it as either ‘important’ or ‘very important’ to achieving brand goals has increased from 89% to 93% between 2012 and 201525 Feb 2016
Infographic: Marketer email tracker 2016
The DMA's annual survey of email marketers shows that those who rate it as either ‘important’ or ‘very important’ to achieving brand goals has increased from 89% to 93% between 2012 and 2015. See our infographic for the full story.16 Feb 2016