10 May 2017
DMA advice on persistent misuse
In December Ofcom published a revised statement on the enforcement of silent and abandoned calls, which appeared to set its tolerance for both at zero. Read our advice to ensure your contact centre continues to thrive.
05 May 2017
Read the DMA's response to the ICO's Profiling Feedback request
A PDF of the DMA’s response is available for download.
05 May 2017
The AI Hoff
The AI Hoff, the first dyslexic sperm bank, the 'radical' new M&S ad and why you can't handcuff the wind...
04 May 2017
Creative Data Academy - My Life Changing Experience
A poignant testimonial from a student who recently attended the Creative Data Academy in Edinburgh.
02 May 2017
Member ContentWhite Paper: Guidelines for call centres dealing with vulnerable consumers
The DMA's Contact Centres & Telemarketing Council has published a set of guidelines for call centres and companies engaged with telemarketing practical guidance on how to identify and manage a call with someone they believe is unable to make an informed decision, such as those living with...
28 Apr 2017
Digital Economy Bill passed by Parliament
The Bill was passed just before Parliament closed for the General Election
27 Apr 2017
Google's thoroughbred Zeppelin
Google's Zeppelin plans, Uber's bollocking at the hands of Tim Cook, why robots can't tie shoelaces, how The Sopranos revolutionised TV and what Virginia and Leonard Woolf did in their spare time
27 Apr 2017
DMA advice: Marketing intelligence 2017
The DMA's customer engagement committee has produced this guide to help businesses get to grips with marketing intelligence approaches such as programmatic and artificial (or augmented) intelligence
21 Apr 2017
GDPR: Government consulting on derogations
Member states are able to vary aspects of the GDPR