Customer Engagement
It seems obvious. If you build a rapport with your customers, and you have something they want, then they will buy from you again and again. We want to know what builds this rapport. We know creativity, data and technology are factors but we don’t know how the interplay works. That’s why we developed our Customer Engagement campaign, to find out what makes brilliant engagement, for the benefit of marketers and consumers everywhere.
Better engagement means better business.
01 Oct 2022
Customer Engagement: Future Trends Report
As the use of third-party cookies fades away, personalisation is getting a makeover. Companies are now using their own data and AI to offer more relevant, consent-based experiences that meet customer expectations for both privacy and personal touch. Find out more in the latest Customer...
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13 Sep 2022
Customer Engagement: How to Win Trust and Loyalty 2022
How is the cost of living crisis impacting consumer spending and loyalty habits? Dig into our latest Customer Engagement report to find out.
28 Jul 2022
Email Benchmarking Report 2022
How does your email marketing measure up? The latest benchmarking insights covering deliverability, open rates, and click-through rates are ready. Uncover the state of industry email in a nutshell.
07 Jun 2022
Door Drop Report 2022
What’s the state of door drops in 2022? Figures from the DMA’s annual report show the important role door drops have played in engaging and informing consumers during these challenging times.
25 Apr 2022
Six takeaways from Mark Ritson's keynote with Spotler
Komal Helyer, Fractional CMO and Chair of the Email Council shares the six things she learned from Mark Ritson's keynote presentation at Spotler.
30 Mar 2022
Future Trends 2022
A collection to inspire brands to find innovative and diverse ways to respond to new customer behaviours and desires.
30 Mar 2022
Future Trends: The Evolution of Direct-to-Consumer
The number of companies selling direct-to-consumer has grown significantly amid the pandemic. Read the article and found out more about the strategies and tactics these businesses are implementing to win over their customers’ attention.
09 Mar 2022
Unleash the Magic of Mail
Build mail-powered marketing campaigns that cut through with a new Award in Direct Mail. Designed by the IDM and Royal Mail Marketreach, there’s free access for the first 50 people who sign up.