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Customer-centricity is the key to marketing's future

'Put the customer first’ is a core principle of the DMA, but new research from Marketing Week & MiQ highlights a concerning number of marketers that don’t believe they’re ready to deliver on this mantra.
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DMA insight: The customer loyalty landscape in 2018

Are customers loyal to brands? What are customers demanding from brands in exchange of their loyalty? Created in collaboration with Foresight Factory, and sponsored by Pure360, our latest insight will drive you around the customers' loyalty world.
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Trending 2019: real data to predict the future

No crystal ball or tarot needed. Foresight Factory’s Annual Global Conference delighted marketers with a selection of new trends and themes for the year ahead from the latest data on consumer attitudes and behaviours.
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The renaissance of print in the digital age

10 years ago, print was part of every campaign we launched. Since then, digital channels have taken centre stage, leaving print out in the cold. But a new report from APS Group looks into print’s renaissance and its integral part in the modern marketing mix.
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How do consumers really feel about your loyalty scheme?

A new report from Forrester highlights the challenge of point-based loyalty schemes and whether these truly drive emotional loyalty.
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