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Coronavirus: Spending Review Focuses on Skill to Aid Recovery

The Chancellor's spending review responding to the "economic crisis" recognised the importance of re-skilling those who have been made unemployed due to the pandemic.
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DMA Board Elections 2020: Voting Now Open

The DMA has one place available on the Board this year. Meet the four Council and Committee members who have put themselves forward for election.
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Customer Engagement: How to Win Trust and Loyalty 2020

Our dig into customer loyalty. The last time our Customer Engagement research investigated this topic was 2018. And this time, we conducted it amid one of the most dramatic shifts our generation has ever lived and worked through.
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A Look Inside the 2020 DMA Awards Shortlist

Get the details behind this year’s DMA Awards Shortlist, including the leading agencies and brands, the number of entries received, and a statement from Rachel Aldighieri, MD at the DMA.
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Regulation Hub Update - November 2020

DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.
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CDS: Customer Inclusivity - Do Brands Really Care?

Inclusion, purpose, accessibility, and diversity. These buzzwords are being championed by brands worldwide, but are organisations really prioritising inclusivity? CDS, WaterAid, British Gas, Creature London and The Customer First Group explore the topics of inclusion and purpose.
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The DMA Politics Podcast 19: Lord Duncan of Springbank

Michael chats to Deputy Speaker of the House of Lords, Lord Duncan of Springbank. As the clock ticks towards midnight on the final opportunity to close a deal between the EU and UK, they discuss how we have got to where we are and where it could take us.
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Brand Authenticity and the Power of Personalisation

Uncover the power of personalisation and brand authenticity alongside AAR, MIND, Swizzels Matlow, and Worldwide Cancer Research and discover how it can be used to your advantage. Tune in for discussion, debate, and leading insights, as you unpick the theory and dive into the makings of...
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