When & Where?
Wednesday, 23rd January 2019
Are you doing enough to support vulnerable consumers? Learn how to help the people who need it most with the DMA Vunerable Consumers Taskforce and hear practical insights from Matt Radford, supporter development manager, Maggie’s Care and Tom Jenkins, marketing regulations manager, British Gas
Every business will interact with customers or employees who find themselves in a vulnerable circumstance. It's therefore essential to be able to recognise those moments and individuals so that you can put the appropriate support in place and make necessary reasonable adjustments to standard procedures and practices.
Join this webinar so you can be provided with the tools you’ll need to help your business do more to support vulnerable consumers.
The webinar will take you through the Vulnerable Taskforce’s framework for producing an internal and external policy and the benefit of getting staff trained up in vulnerability masterclasses.
- Get practical advice on how to interact and deal with vulnerable consumers
- Hear case studies from Maggie’s Care and British Gas around vulnerability in business
- Learn best practices from industry expert Elaine Lee, managing director, ReynoldsBusbyLee
This webinar will unlock your potential and give you the confidence to implement the solutions your business needs to assist vulnerable consumers.
For all enquiries regarding this event, including sponsorship opportunities, please contact Anthony Renton.