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When & Where?

Thursday, 9th May 2024

Engine Shed
Station Approach Bristol
Temple Meads
Bristol City
United Kingdom

Ticket Information


£50 (+VAT)



Student member



Our popular Customer Engagement Future Trends event is going on tour!

Head along to our in-person event in Bristol to discover the ground-breaking trends that are predicted to have a huge impact on customer engagement this year.

Join us in Bristol on Thursday 9 May for this enlightening event chaired by Julie Atherton, Founder of Small Wonder. You'll hear the latest research presented by Scott Logie, Chair of the Customer Engagement Committee and Chief Commercial Officer at Sagacity. As well as Richard Norton, Co-Founder, The Peeps, as he shares his insights into the future of AI and how you can best use it to engage audiences.

Here are just some of the insights you can expect:

  • How generative AI is transforming the data-driven marketing industry, with 51% of marketers using AI tools for content production.
  • The continued importance of in-person brand experiences in the digital age, underscored by research involving ASOS and H&M highlighting that people still crave physical interactions
  • Discover how businesses are adapting to the changing landscape of personalisation post third-party cookies; using data and AI to deliver consent-based relevant experiences to customers

At the event, you'll hear the research presented followed by a case study and panel discussion on the key topics being addressed. You'll also have the chance to network with industry peers.

We look forward to bringing our exciting Customer Engagement Future Trends Report to you.


Do you want to save hundreds of pounds on DMA events each year?

DMA Members benefit from:

• Free access to our Webinars and Virtual events

• Huge discounts on our in-person events, including the DMA Awards, our flagship events

Get in touch to discover the full range of DMA Membership benefits.

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For all enquiries regarding this event, including sponsorship opportunities, please contact Sarah Young.

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