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Strategies for Boosting Engagement and Reducing Unsubscribes

This is the first in a four-part series where members of the Email Council's Research Hub dive into the statistics of the Email Benchmarking Report 2023. This article looks at unsubscribe and bounce rates.
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Top 8 ways a CDP can make you a better customer marketer

CDPs – Customer Data Platforms – are often just evaluated from the viewpoint of facilitating timely, relevant and personalised customer communications. Properly configured, a CDP can also hold a complete history of every customer interaction, from online to direct mail, opening up very...

Doing Due Diligence on Third Party Data - Our Top Tips

How much due diligence does your business need to take when you accept personal data from third parties, such as list brokers for direct marketing purposes? We’ve pulled together six top tips to help you navigate what can sometimes be a tricky area from a data protection point of view.
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The €1.2bn Meta fine: what happened and what does it mean for your business?

The record fine for the Facebook parent company has implications for how data is transferred between the UK and USA.
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Regulation Hub Update - March 2023

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Award in GDPR

Make sure your marketing activity is compliant with this quick-fire introduction to the GDPR and DPA18, delivered by our world-renowned Institute of Data & Marketing (IDM).
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DMA welcomes the new pro-growth DPDI data privacy reforms

The DMA welcomes the new Data Protection and Digital Information Bill (DPDI). The proposed reforms will provide businesses with additional pro-growth opportunities and legislative clarity while maintaining a high standard of protection for customers.
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