14 Aug 2019
Regulation Hub Update - August 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
17 Jul 2019
Regulation Hub Update - July 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
24 Jun 2019
Regulation Hub Update - June 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
20 Jun 2019
Is your contact centre ready for changes to the European Payment Services Directive?
The rules for accepting payments in Europe are changing. The deadline for implementation is fast approaching but the guidance to date, especially for certain sectors and use cases, has been a bit vague. So, what does this mean for your contact centre?
23 Apr 2019
Regulation Hub Update - April 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
29 Mar 2019
Regulation Hub Update - March 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
30 Jan 2019
Regulation Hub Update - January 2019
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
16 Jan 2019
DMA advice: Contact centres and the regulators
The DMA's Contact Centres Council has compiled a quick look a the "big three" bodies responsible for the laws, regulations and best practice guidance that governs the industry. Read on to download the piece.
19 Dec 2018
Regulation Hub Update - December 2018
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.