DMA advice: Contact centres and the regulators

Contact Centres in the UK need to be aware of and compliant with laws, regulations and best practice guidance.

These rules can come variously from statutory regulators, government departments, trade bodies and third sector organisations.

Most of the rules are based around the business sector the contact centre works in and the products and services it is sells and supports.

However, three bodies stand out of being of particular interest and relevance to nearly all UK contact centres:

• The Information Commissioner’s Office (the ICO)
• Ofcom
• Payment Cards Industry Security Standards Council (‘PCI’)

This piece, from the DMA's Contact Centres Council, takes a closer look at these three bodies and how their roles impact contact centres in the UK.

DMA advice: Contact centres and the regulators