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Regulation Hub Update - June 2019

Dice with letters spelling out rules and regulations

This article is written by Steve Sullivan who is the Deputy Chair of the Contact Centre Council.


In what may well have come as a shock to them, Ofcom has told broadband providers that they must “put fairness at the heart of their business”.

Thumbs up on blue background next to text saying Fairness for customers

The latest quarterly complaints results show Plusnet soaring to the top of the list – all apparently due to installing a new billing system.


Tom’s written a really useful blog for contact centres on the impact of PSD2 / SCA. Also, Tom’s colleague’s working on the PCI Telephone Payments Guidance survey we’ve shared previously.


Little of note from the ICO, this month and no new enforcement or fines cases in the world of contact and marketing since Hall & Hanley (PPI firm), in May.

Still no signs from Brussels of the ePrivacy Regulation being finalised. The Romanian Presidency is passing the task on to the Finns who take over in July with a new Parliament to deal with, too.

Overseas news: In India plans are being laid to establish the first ever national data protection regulator.

Nothing new from the PSA, this month.

Fundraising Regulator

The FR has published its revised Fundraising Code of Practice, which isn’t different in terms of content but rather seeks to be more intelligible and accessible.

The FR’s first list of ‘named and shamed’ (but not necessarily guilty) charities which have been subject to complaints which go on to be investigated by the FR will be published in September.

Hear more from the DMA

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