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Regulation Hub Update - March 2022

This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Regulation Hub Update - November 2021

This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Improving Contact Centre Results & Retention through Gamification

Have you heard a lot about gamification but confused about how it can help your contact centre? The DMA's Contact Centre Council spoke to David Cooke, Head of Sales, Ireland at Connex One who showed the many ways gamification can improve agent churn, sales, plus many more challenges. Hear more...
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Regulation Hub Update - October 2021

This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub
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DMA Guide to Dialler Use 2021

What steps should you take for obtaining and using automated dialling solutions in a contact centre environment? Our latest guide supports new and experienced users of tech-based automated dialling solutions. Find expert insights on choosing a dialling solution and maximising operation efficiency.
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Multi-Channel Guidance for Consumers in Vulnerable Circumstances

How can we best support consumers in vulnerable circumstances? Read the multi-channel guide for businesses from the DMA Vulnerable Consumers Working Group and DMA Contact Centre Council.
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Regulation Hub Update - July & August 2021

DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.
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Contact Centre Council Quality Assurance Roundtable

What is Quality Assurance? Call Centre Quality Assurance (QA) is a business process that can help ensure customer interactions are aligned with business goals.
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Regulation Hub Update - June 2021

DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.
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