05 Mar 2024
Regulation Hub Update - Winter 23/24
The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
26 Sep 2023
Regulation Hub Update - Summer 2023
The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
31 Mar 2023
Regulation Hub Update - March 2023
The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub..png)
24 Nov 2022
Regulation Hub Update - October & November 2022
October & November's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
08 Mar 2022
Regulation Hub Update - March 2022
This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
30 Nov 2021
Regulation Hub Update - November 2021
This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
19 Nov 2021
Improving Contact Centre Results & Retention through Gamification
Have you heard a lot about gamification but confused about how it can help your contact centre? The DMA's Contact Centre Council spoke to David Cooke, Head of Sales, Ireland at Connex One who showed the many ways gamification can improve agent churn, sales, plus many more challenges. Hear more...
18 Oct 2021
Regulation Hub Update - October 2021
This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub
26 Aug 2021
DMA Guide to Dialler Use 2021
What steps should you take for obtaining and using automated dialling solutions in a contact centre environment? Our latest guide supports new and experienced users of tech-based automated dialling solutions. Find expert insights on choosing a dialling solution and maximising operation efficiency.