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08 Mar 2022
Regulation Hub Update - March 2022
This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
30 Nov 2021
Regulation Hub Update - November 2021
This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
19 Nov 2021
Improving Contact Centre Results & Retention through Gamification
Have you heard a lot about gamification but confused about how it can help your contact centre? The DMA's Contact Centre Council spoke to David Cooke, Head of Sales, Ireland at Connex One who showed the many ways gamification can improve agent churn, sales, plus many more challenges. Hear more...
18 Oct 2021
Regulation Hub Update - October 2021
This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub
26 Aug 2021
DMA Guide to Dialler Use 2021
What steps should you take for obtaining and using automated dialling solutions in a contact centre environment? Our latest guide supports new and experienced users of tech-based automated dialling solutions. Find expert insights on choosing a dialling solution and maximising operation efficiency.
23 Aug 2021
Multi-Channel Guidance for Consumers in Vulnerable Circumstances
How can we best support consumers in vulnerable circumstances? Read the multi-channel guide for businesses from the DMA Vulnerable Consumers Working Group and DMA Contact Centre Council.
18 Aug 2021
Regulation Hub Update - July & August 2021
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.
16 Jul 2021
Contact Centre Council Quality Assurance Roundtable
What is Quality Assurance? Call Centre Quality Assurance (QA) is a business process that can help ensure customer interactions are aligned with business goals.
16 Jun 2021
Regulation Hub Update - June 2021
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share, and shape best practice. Find their regulation update here.