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When & Where?

Tuesday, 19th September 2017
- 16:00

DMA House
70 Margaret Street
London
W1W 8SS
United Kingdom

Ticket Information

Council member           £100.00(+VAT)

DMA/IDM member      £120.00(+VAT)

Non member              £140.00(+VAT)

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Learn to understand the needs of vulnerable consumers and how to train and support your employees to do the same in this one-day workshop.

Learn to understand the needs of vulnerable consumers and how to train and support your employees to do the same in this one-day workshop. Designed to train managers working in contact centres, led by DMA Vulnerable Taskforce members Elaine Lee of Reynolds Busby Lee and Jacqui Crawley of KMB Marketing.

You will learn:

  • How to recognise customers in vulnerable circumstances
  • To adapt conversations to better suit customers’ needs
  • To use DMA’s free DMA training materials to share with your business, from c-suite down

Spaces are limited to 15. Please contact Rosie Atherfold for more information.

#dma

Contact

For all enquiries regarding this event, including sponsorship opportunities, please contact Rosie Atherfold.

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