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Caring for the vulnerable - training materials

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Most organisations will have telephone conversations with people who find it difficult make informed decisions about the choices offered to them. This training will help your staff provide customers with a positive and transparent experience. 

The DMA encourages organisations to implement this training, which is complemented by a Decision Making Matrix and Flash Cards and sits alongside the white paper Guidelines for call centres dealing with vulnerable consumers and the webinar Supporting Vulnerable Consumers.

Material available:

  • Caring for the vulnerable August 2015
  • Decision Making Matrix August 2015
  • Flash Cards August 2015
  • Reference and reading list August 2015
  • Trainers notes to support Caring for the Vulnerable Slides August 2015

Please fill out the form below to download a file containing the training documents.

For further information please contact Georgina Lippa 

 

 

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