Customer Engagement Future Trends 2024 - Bristol

Head along to our in-person event in Bristol to discover the ground-breaking trends that are predicted to have a huge impact on customer engagement this year.

Chaired by Julie Atherton, Founder of Small Wonder, join us on Thursday 9 May to hear from industry experts including:

• Scott Logie, Chair of the Customer Engagement Committee and Chief Commercial Officer at Sagacity who will present the latest research.
• As well as Richard Norton, Co-Founder, The Peeps, as he shares his insights into the future of AI and how it can be effectively utilised to engage audiences.
• Ed Barter, Co-Founder and Head of Data Science, Herdify, focusing on AI and personalisation, will provide invaluable perspectives on leveraging AI for customer engagement.

Here are just some of the insights you can expect:

• How generative AI is transforming the data-driven marketing industry, with 51% of marketers using AI tools for content production.
• The continued importance of in-person brand experiences in the digital age, underscored by research involving ASOS and H&M highlighting that people still crave physical interactions
• Discover how businesses are adapting to the changing landscape of personalisation post third-party cookies; using data and AI to deliver consent-based relevant experiences to customers

At the event, you'll hear the research presented followed by a case study and panel discussion on the key topics being addressed. You'll also have the chance to network with industry peers.

Please see the full agenda here.

We look forward to bringing our exciting Customer Engagement Future Trends Report to you.

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