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Regulation Hub Update - Winter 23/24

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Regulation Hub Update - Summer 2023

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Regulation Hub Update - March 2023

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Regulation Hub Update - October & November 2022

October & November's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Regulation Hub Update - March 2022

This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Regulation Hub Update - November 2021

This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Improving Contact Centre Results & Retention through Gamification

Have you heard a lot about gamification but confused about how it can help your contact centre? The DMA's Contact Centre Council spoke to David Cooke, Head of Sales, Ireland at Connex One who showed the many ways gamification can improve agent churn, sales, plus many more challenges. Hear more...
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Regulation Hub Update - October 2021

This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub
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DMA Guide to Dialler Use 2021

What steps should you take for obtaining and using automated dialling solutions in a contact centre environment? Our latest guide supports new and experienced users of tech-based automated dialling solutions. Find expert insights on choosing a dialling solution and maximising operation efficiency.
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