10 Jun 2021
ICO's Fine Against Amex: How It Impacts Email Marketers
In May 2021, the ICO fined American Express for sending “service message” emails that contained marketing. Hear from the DMA Email Council about how marketers can use this ruling to improve their communication campaigns.
30 Apr 2021
Investigating Email: Embracing Change
We have all had to adapt to new ways of living and interacting over the past 12 months. This change of communication has significantly changed the relationship between consumers and brands. But what exactly has changed? And what impact has this had on email? Read on to find out.
07 Oct 2020
Driving leads with purpose to fuel recovery
For businesses looking to secure their recovery, the most important thing is not cutting spend necessarily but ensuring that the marketing budget works hard to drive leads at each stage of the customer journey..
16 Sep 2020
How long can you rely on Consent or Legitimate Interest?
When the GDPR was first published, the legislation made it clear that consent did not last forever. One of the most frequently asked questions remains, ‘how long does consent last?’
03 Sep 2020
DMA Email Council: How to Use Registration Forms to Get Marketing Opt-In
Webinars, whitepapers, free wifi, online events and services are all created for lead generation and customer acquisition. This guide explains how to navigate the legal requirements while still achieving your goals
02 Sep 2020
DMA Insight: The Creative Opportunity
Creativity isn’t a static concept, so it can be tricky to pin down. During the last decade, most of UK customers have felt the need to be more creative, giving brands an opportunity to engage with them in new ways. Read on to find out what creativity looks like to consumers.
09 Jun 2020
Why We Must Use Creativity to Rebuild Trust
How can we use creativity to reset people's trust in UK businesses? Chair of the DMA Creative Committee, Debi Bester, and leading creatives discuss this new burning brief as we bring a new-look Campaign for Great British Creativity back front and centre
31 Mar 2020
Consumer Experience Guide: Defining Customer Experience
There are many terms and buzzwords around customer experience. The B2B Council have complied their own glossary to help define customer experience.
11 Feb 2020
DMA Comment: The ICO Direct Marketing Code of Practice - The Big Issues
DMA Director of Policy and Compliance, John Mitchison, takes a close look at the ICO’s draft for a Direct Marketing Code of Practice. Read through his key challenges, and get your feedback over to us by February 14.