DMA - Data & Marketing Association

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TPS launches first telemarketing industry certification scheme

The Telephone Preference Service (TPS) has launched the first certification scheme for the UK telemarketing industry to combat the growing reputational threat of so-called ‘nuisance calls’ made by rogue businesses operating outside of the law. 

âDirect is shifting from response to engagement and replacing traditional brand-building campaignsâ, 2013 DMA Awards shortlist reveals

The publication of the 2013 DMA Awards finalists shortlist today [22 October] highlights the emerging trend for direct marketers to focus on engagement rather than response, which in turn is replacing more traditional brand-building activity, according to the chair of the DMA Awards committee.

UKâs digital economy under threat unless next EU Data Protection Regulation vote is business-friendly, says DMA

The latest vote [Monday 21 October] by the European Parliament's LIBE Committee on amendments to the draft EU Data Protection Regulation would make things “worse, not better” for the UK’s digital economy, according to the Direct Marketing Association (DMA). 

Managing your Sender Reputation

Over the last decade or so, marketers have faced many challenges with deliverability (getting emails delivered to the inbox). Today, the most important factor associated with successful email delivery is entirely in your hands! As a marketer there are many different factors that you need to be...

Customer experience: three examples of when doing less is doing more

Organisations often say “We must do more for our customers!” And whilst that’s a worthy ambition, the way in which it is delivered is not that straightforward. The typical response to such a desire, which is ideally accompanied by a ‘I can’t sleep at night until we do’ sentiment from the tearful...