DMA - Data & Marketing Association

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From prospect to customer: using telemarketing to optimise lead conversion

In an environment where buyers are exercising caution and scrutinising their purchasing decisions, telemarketing serves as a powerful tool to address their objections, highlight unique value propositions, and establish a personal connection that builds confidence in your brand
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Beyond the Basics: 3 Tips to Advance Loyalty Programmes

Do you let your customers know much they’re appreciated? It could cost you if you don’t. Appreciated customers become loyal customers, and it doesn’t take a data scientist to see how much loyalty impacts spending, retention and satisfaction.
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How to Master Carbon Conversations in the Print and Packaging Industry

Addressing the carbon footprint of the print and packaging industry is no longer a choice; it's an absolute necessity. In today's world, clients are seeking greater transparency and demanding carbon accountability.

From Success to Setback: Lessons in MarTech Decision-Making

We often talk to clients about the consolidation of MarTech capabilities across vendors, to the point that it’s often not too difficult to pick up a new technology if you’re comfortable working with an alternative.
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QUIZ - Human vs AI - Can you tell the difference?

take our quiz to see if you can beat the robots and detect what content is human or AI generated
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Customer-Centric Marketing: The Heartbeat of Modern UK Retail

The UK retail scene, with its diverse offerings from luxe brands to quaint local stores, is witnessing a paradigm shift: The rise of customer-centric marketing.
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The Imperative of Customer-Centricity in the UK & European Insurance Sector

The UK and European insurance industry is undergoing a significant shift towards customer-centricity. This evolution surpasses traditional sales methods, focusing on personalised interactions instead of mere transactions.
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