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When & Where?

Tuesday, 13th September 2022

The View
Royal College of Surgeons of England
38-43 Lincoln's Inn Fields
United Kingdom

Ticket Information

DMA Member

£200 (+VAT)

IDM Member

£200 (+VAT)

Council Member

£160 (+VAT)

DMA Awards Judge 2021

£160 (+VAT)

Non Member

£300 (+VAT)

Virtual - DMA Member

£150 (+VAT)

Virtual - IDM Member

£150 (+VAT)

Virtual - Council Member

£120 (+VAT)

Virtual - DMA Awards Judge

£120 (+VAT)

Virtual - Non member

£200 (+VAT)

_Customer Engagement 2022 - Building Trust and Loyalty in Challenging Times _Events.png

How can campaigns inspire trust after the pandemic? What will the cost of living crisis do to brand loyalty? Will 2022 change customer engagement forever? Find out alongside the DMA, Santander UK, IKEA, Worldwide Cancer Research, Tesco, REaD Group and other experts at the Customer Engagement 2022 conference.

Our flagship event for the DMA Customer Engagement campaign launches this year's research on 'How to win trust and loyalty'.

The report tracks the drivers of brand choice and long-term loyalty and preferred channels for customer engagement and retention.

Immerse yourself in an incredible programme of engaging presentations, panel discussions, and case studies, which will uncover:

  • The future of loyalty programmes
  • How behaviours have (or have not) changed
  • What actions brands should take to secure their customer relationships

By popular demand, Customer Engagement 2022 will take place as a hybrid event, so you can join us at the venue in Central London or participate online if you'd prefer.

Led by Scott Logie, Customer Engagement Director, REaD Group, and Chair of the DMA Customer Engagement Committee, you'll hear:

  • A presentation on this year's research launch from Tim Bond, Director of Insight, DMA
  • The insights, analysis, and takeaways of the report from Penny Shaw, Global Loyalty Manager, Global Loyalty Manager, IKEA, Clive Head, Customer Engagement Lead, Santander UK, and Laura McLachlan, Director of Marketing and Fundraising, Worldwide Cancer Research
  • An in-depth chat with Tash Whitmey, Group Director of Loyalty, Membership and CRM, Tesco
  • Practical tips and actions on how to build trust and loyalty in challenging times with our panel of experts

Come and discover how you can win trust and loyalty whilst connecting with the best minds in the business, in the beating heart of London.

Check back for additional speaker announcements and the exciting ways this event will unfold.

We hope to see you there.


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For all enquiries regarding this event, including sponsorship opportunities, please contact Isaac Reid.

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