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Outbound Telemarketing Campaigns Guide


Running a successful outbound telemarketing campaign requires that many elements work together in tandem.

You need a clear purpose, solid processes, and clear expectations for each role.

Mixed with the right level of empowerment and autonomy for front-line teams, team leaders, and other key stakeholders will set you on the path toward success.

Get your copy and discover top tips for:

  • Deciding on your KPIs
  • Designing call flows, call guides, and scripts
  • Recruitment
  • Training
  • Running the programme
  • Creating a great contact centre environment

Download your guide for all the top tips on making your next outbound telemarking campaign a success – with special notes and real-life experiences – from the DMA’s Contact Centre Council.

Download the Outbound Telemarketing Campaigns Guide

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