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Outbound Telemarketing Campaigns Guide

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The Contact Centre Council’s guide to producing top-notch outbound telemarketing campaigns

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DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.

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DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.

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With working life disrupted by COVID-19 we wanted to to shed some light on what is going on in people's home offices. Are agencies are still able to engage with senior marketing decision makers and are they receptive to setting up virtual meetings?

The Vulnerable Consumers Working Group looked at what best practice need needs to be in place for vulnerable people while organisations transition to home working.

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