Lifting the lid on the language of customer engagement
05 May 2016
![T72b30466d84e-image1_572b30466d7b1-75.png](/uploads/articles/T72b30466d84e-image1_572b30466d7b1-75.png)
The DMA launches a new campaign exploring what makes for excellent customer engagement – now and in the future. We’ve made a short video examining the language of engagement: how do customers express themselves as they interact with businesses and brands?