Supporting vulnerable consumers

Every business will interact with customers or employees who find themselves in a vulnerable circumstance. It's therefore essential to be able to recognise those moments and individuals so that you can put the appropriate support in place and make necessary reasonable adjustments to standard procedures and practices.

This webinar provides you with the tools you’ll need to help your business do more to support vulnerable consumers.

The webinar will take you through the Vulnerable Taskforce’s framework for producing an internal and external policy and the benefit of getting staff trained up in vulnerability masterclasses.

You will:

• Get practical advice on how to interact and deal with vulnerable consumers
• Hear case studies from Maggie’s and British Gas around vulnerability in business
• Learn best practices from industry expert Jacqui Crawley, managing director, KMB

Click here for the vulnerable customers policy for internal use.
Click here for the vulnerable customers policy for external use.

This webinar will unlock your potential and give you the confidence to implement the solutions your business needs to assist vulnerable consumers.