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Future Trends - The Subscription Economy Surge


Life during the pandemic has altered so many aspects of consumer behaviour, one of which is the dramatic rise of the subscription economy.

The need for remote means of engagement between brands and customers has extended beyond just digital communications this year.

Many brands have pivoted quickly to launch entirely new business models to better serve customers in their own home, which has included the further rise of subscriptions - for both services and products. Half of consumers (53%) now have a paid media streaming subscription, while over a third (37%) subscribe to a paid next-day delivery service.

Chaired by Scott Logie, Customer Engagement Director, REaD Group, tune in to:

  • Hear tangible examples of how new customer trends will emerge in a post-pandemic world
  • Learn from Tim Bond, Head of Insight, DMA, how the subscription model facilitates consumers both discovering and showing their loyalty to brands
  • Discover what brands should consider when creating a subscription model
  • Listen to our experts during a panel discussion featuring Ted Charalambides, Head of eCommerce, Pact Coffee, Andy Warren, Head of Customer Journey Design, Santander and Elaine Lee, Managing Director, ReynoldsBusbyLee

To purchase the recording of the virtual event, please contact us at


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