Dan Brookman
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Airship is a digital customer experience specialist. We take feeds of transactional data into the Airship CRM, creating customer profiles with relational data from booking, WiFi, Feedback, EPOS, unique codes and loyalty platforms. This allows us to create a single customer view and activate segment-relevant content which is delivered through campaigns and customer journeys by email, SMS and call; all designed to drive a higher ROI. We have applications for gifting, feedback and WiFi all built in.
We have established integrations with Collins (Design My Night), Purple WiFi, Zonal, InMoment, LiveRES, Sky Cloud, Polaris, Quandoo, OpenTable, Wireless Social and many more. Our platform is API driven (meaning that we can integrate with anyone willing). Data is the key; the more we can collect, the better your customers’ experience and the easier the sales conversion.
However you work with us, there’s a single approach we take to your business when undertaking a strategy: defining success. We’ll help you define an unambiguous, straightforward, clear statement, usually backed up by numbers about what you are trying to achieve, and how jointly we’ll go about achieving it.
Airship deliver additional revenue. We work within the Sales, Marketing and Ops teams to deliver information and opportunities to delight customers and grow revenues. We know what we are doing and have been doing it for 15 years. We are working with our clients on GDPR and how that will affect current data and future compliance.
Finally, our platform is robust and secure. We are dependable, innovative and agile. Airship store records on around 12m UK consumers and broadcast over 3m emails each week on behalf of our clients, who include Revolution Bars Group PLC, Stonegate Pub Co, Tasty PLC, Bargain Booze, Cote Restaurants, Novus Leisure, Yummy, Mission Mars, and Hydes Brewery to name a few.