Customer Service Communication Specialist

What is day-to-day life like as a Customer Service Communication Specialist, what are the main responsibilities, and what skills do you need to excel?

We chatted to Lucy Handley, who is currently working as one at INCHCAPE, to find out what day-to-day life is like in her role.

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Role Profile

As a Community Manager, your job will be to provide management to your organisation’s social media presence. You'll do this by supporting communications on various social platforms, a Community Manager will also ensure that content published meets brand guidelines and overall communication style. Your role will include monitoring social media channels to build a community of followers, handling queries, and increase engagement on all platforms.

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Key responsibilities

- Implementing and planning of social media and communication campaigns and strategies

- Creating engaging video, image and text content for different social media and professional accounts

- Responding to customers in good time

- Monitoring, tracking and reporting of reviews and feedback online

- Managing and organising events in order to boost brand awareness

- Liasing with other departments such as Marketing, PR, Sales and Communications teams

- Stengthening relationships with customers, industry professionals and journalists

- Being up to date with current digital technology trends and developments

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Requirements

Excellent organisational skills, as you'll need to monitor and facilitate communication across multiple social media accounts

A good understanding of business processes and operations

Be willing to remain up-to-date with current industry developments

Strong grammar and spelling skills and the ability to create engaging content

Good computer skills, including knowledge of relevant software programs and tools, such as analytics tools

Solid knowledge of social media management tool and social media platforms

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We can help you get into this role with DMA Student Membership

Being a DMA Student Member shows employers that you’re committed to your professional development and that you’re actively seeking to improve your skill set, making you more employable.

For just £3.75 a month you’ll:

• Get everything you need to jump out from the crowd and shine as a job applicant.
• Professionalise your marketing knowledge with real-life learning, curated by DMA's community of award-winning industry professionals.
• Get free access to the IDM Award in Marketing and the IDM Award in GDPR (usually costing £600), giving you a grounding in the fundamentals of marketing, and all the knowledge you need to be a responsible marketer, two key attributes looked for by employers.
• Build your network via a packed programme of events & programmes led by top industry professionals, connecting you with DMA's community of business-leading professionals who are ready to help you on your career journey.

Discover all of Student Memberships benefits and become one here

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