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TPS Protect app update

Today the DMA and First Orion have announced the TPS Protect app, launched in August 2017, will be shutting down. The app was originally designed to help consumers avoid unwanted calls, register their mobile number with the Telephone Preference Service (TPS) and quickly register complaints about nuisance or scam calls.

The mobile apps will be removed from their respective stores with immediate effect and support for them will be discontinued on 14 Feb 2019. However, all TPS registrations made via the apps before 14 January 2019 will still be valid and users will be able to make complaints via the online form, available here: https://complaints.tpsonline.org.uk/consumer.

John Mitchison, Director of Policy & compliance at the DMA, said: “The DMA is committed to protecting consumers from unwanted calls and continues to work with the Information Commissioners Office on this important issue. TPS Protect relies on the feedback from its users to provide protection from unwanted calls, but due to low consumer uptake and usage we have made the difficult decision to close the service.”

The TPS Protect apps will be taken down from the Android and Apple app stores with immediate effect. No further updates will be released and the service will no longer identify nuisances or scam calls.

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