16 Apr 2018
Regulation Hub Update - April 2018
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
26 Mar 2018
Regulation Hub Update - March 2018
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
20 Feb 2018
Regulation Hub Update
As literally everyone knows, 26th January was the 12th annual Data Protection Day. Woohoo! Review what else the Regulation Hub of the Contact Centre Council was talking about this month.
17 Mar 2017
GDPR Countdown: The Facts so Far
One in four organisations aren't prepared for the GDPR and the clock is ticking! Here's a simple summary of where things currently stand, for anyone who's had their head buried in the sand since the new laws were announced.
01 Dec 2016
The Future of Marketing is Customer Control
Customer control of data is embraced by forward-thinking brands. How should marketers navigate this new era?