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Regulation Hub Update - Winter 23/24

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Innovations in UK Retail with Customer Data Platforms

UK’s retail landscape is evolving rapidly, with Customer Data Platforms (CDPs) at the forefront, helping retailers to intimately understand their customers.
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Strategies for Boosting Engagement and Reducing Unsubscribes

This is the first in a four-part series where members of the Email Council's Research Hub dive into the statistics of the Email Benchmarking Report 2023. This article looks at unsubscribe and bounce rates.
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Regulation Hub Update - Summer 2023

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Regulation Hub Update - March 2023

The latest regulation and compliance news for contact centres from the DMA Contact Centre Council’s Regulation Hub.
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Regulation Hub Update - October & November 2022

October & November's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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Regulation Hub Update - March 2022

This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.
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