14 Feb 2011
Guidance notes: PCI DSS Compliance as it relates to call recording
Achieving PCI DSS for most organisations requires considerable effort, but the principles of data security that it imposes are recognised by many organisations to be a positive benefit in the long term.
02 Sep 2008
Calculating Abandoned Calls in the light of the Ofcom 2008 Statement
This document has been produced for operators of Predictive Dialling equipment to clarify the calculations required when determining the abandoned call rate as required by Ofcom’s Statement of Policy for Persistent Misuse, published in September 2008. It is produced on behalf of the DMA’s...
01 Jan 2007
Arthur Thompson Memorial Award
In May 2006, the door drop marketing industry sadly lost an industry giant, Arthur Thompson, whose immense contribution to the growth of the industry is widely accredited. Recognising this, a memorial award was created to be presented to individuals who have similarly made outstanding service...17 Jul 2001