26 Mar 2018
Regulation Hub Update - March 2018
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
20 Feb 2018
Regulation Hub Update
As literally everyone knows, 26th January was the 12th annual Data Protection Day. Woohoo! Review what else the Regulation Hub of the Contact Centre Council was talking about this month.
02 May 2017
Member ContentWhite Paper: Guidelines for call centres dealing with vulnerable consumers
The DMA's Contact Centres & Telemarketing Council has published a set of guidelines for call centres and companies engaged with telemarketing practical guidance on how to identify and manage a call with someone they believe is unable to make an informed decision, such as those living with...
28 Oct 2015
Vulnerable consumers
A crucial challenge for any responsible business is how they support their most vulnerable consumers. To help companies better understand vulnerable audiences we have put together a webinar featuring the latest advice, guidance and best practice insight.
23 Sep 2015
Catering for vulnerable consumers is not a nice to have but a necessity
Putting your customer first means catering for your many different customers, some of whom may find it difficult to make informed decisions. Use our vulnerable consumer guidelines and training materials to help make your telemarketing better