When & Where?
Monday, 16th September 2019
to
Tuesday, 17th September 2019
45 Prescot Street
London
E1 8GP
The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.
Topics Include:
Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging
Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty
Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer
Get £200 training credit when you book a course or qualification before 5pm on Thursday 31 August. Email us at training@theidm.com or call 0208 6140255 and quote CREDIT200.
Book Now
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