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When & Where?

Monday, 16th September 2019

Tuesday, 17th September 2019

Leonardo Royal Hotel London Tower Bridge
45 Prescot Street
E1 8GP
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The Customer Service Summit is a by brands for brands meeting focused on bringing together an unrivalled list of in-house customer service leaders across Europe. You will learn how to retain the human touch and develop a deep understanding of your customers journey.

Topics Include:

Customer Engagement and Personalisation: Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations

Multichannel Customer Service: Meet your customer where they are - Make a success of social media and direct messaging

Empowering CS Agents to be Customer-Centric: Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

Customer Service Infrastructure: Analyse the exciting technologies set to shape customer care and assess what solutions are right for your customer

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