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When & Where?

Wednesday, 11th May 2016

Monday, 13th June 2016

The British Museum
Great Russell St
United Kingdom

Ticket Information

Brands £150.00(+VAT)

DMA/IDM member £180.00(+VAT)

Non member £280.00(+VAT)


Come to Customer Engagement 2016 and discover how businesses build enduring relationships with their consumers.

Join leading engagement thinkers and practitioners at the British Museum for the launch of our Customer Engagement campaign.

You will:

  • Learn what makes for excellent customer engagement
  • Discover the language of customer engagement - from the customer's perspective
  • Get up close with cutting edge engagement approaches and techniques
  • Hear from global brands on what makes for successful engagement strategies
  • Plug into the latest tech innovations - and take a look into the future of engagement.

The day consists of exhibitions, keynote addresses from expert speakers and practical workshops led by the most imaginative thinkers in the engagement field. Build a Customer Engagement 2016 experience to suit you and your business needs.

To discover more about our speaker line-up and their specialist topics, click here to view the agenda.

Earn valuable points towards your IDM Continuing Professional Development (CPD) scheme by attending DMA events. Attend this event and you will receieve 6 CPD points.

Sponsored by

Research partner

Get £200 training credit when you book a course or qualification before 5pm on Thursday 31 August. Email us at or call 0208 6140255 and quote CREDIT200.


For all enquiries regarding this event, including sponsorship opportunities, please contact Maneeta Shina.

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