We're a direct and CRM business founded on one compelling principle: that the future of communication is one on one, driven by little data.
We have the skills to understand the end-to-end customer journey - client's brand, data and customers, which gives us a unique ability to transform the way brands and customers talk to each other.
Of course, we're data-driven. No self-respecting direct business isn't, but we understand data as all the information we can collect and collate about our customers, both qualitative and quantitative.
So when we're mapping customer journeys we start with people, not preconceptions: what do they think resulted in them doing what they did? It's the insight that we drive from this process that helps us help our clients intervene at the most relevant, and the most profitable places.
That enables us to be highly targeted, ruthlessly relevant and personalised where we know we make the most impact for our client's businesses. So whether that's intercepting O2 customers who have called a competitor, understanding precisely how Nationwide customers they use their money, or having a rich view of modern-day retirement for Saga, we're able to make a difference based on knowledge.