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What Brexit means for marketers - Q&A

The DMA has produced a Brexit Q&A for members, which you are welcome to circulate to your employees.

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This month's regulation and compliance news from the DMA's Contact Centre Council's Regulation Hub.

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“Privacy by design/default” is a term that is often used and a goal that is set by privacy experts. Despite this, not everyone knows what it actually means in practice. The Customer Data Council look at how the changing environment of data privacy and increased consumer understanding of their data affects the implementation of privacy by design.

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This month’s regulation and compliance news from the DMA Contact Centre Council’s Regulation Hub


The unwon battle for trust is a theme highlighted in the DMA’s latest Customer Engagement research, but new figures from the ASA suggest consumer awareness of the regulator could help win the war for consumer trust.