How do you cover the holiday season? | DMA

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How do you cover the holiday season?


For all companies, finding quality cover to deal with seasonal/unforeseen factors is a challenge. Whether this means
covering a role or diverting workload, your planned holiday and unplanned absences need to be dealt with.

But do you have the time/resources to deal with staff absences?

If members of the team are absent, can the rest of your staff deal with an increase in workload – or will it just distract the team from their main role?

There are many benefits to outsourcing areas of your company. Acting as an extension of your business; a quality
outsource provider should take on your company ethos, company values and positively represent your business.


  1. Your employees are able to focus on their main role – rather than trying to handle someone else’s responsibilities.
  2. Using a flexible outsourced provider, you can initiate activity as and when you need it.
  3. Outsourcing saves time and increases efficiency. This is because you gain access to professional and experienced staff who are better placed to achieve the required results for your company.
  4. Outsourcing telephone activity means that your brand awareness is increased due to the high number of dials achieved by the telemarketing agents per day.
  5. A good provider will be happy to be benchmarked against your own internal staff.

ADVICE? For more advice on how you can effectively deal with staff absences call 01527 518373 or email KMB at

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