Build a training approach to suit your business needs, your calendar and your skill gaps

Filter By

Show All
X

Connect to

X

Please login to comment.

Comments

Related Articles

Call handling isn’t typically viewed as a revenue generating service in the same way as lead generation or appointment setting but is nonetheless intrinsically linked to the bottom line - here's how.

call handling_507124428_S.jpg

Picking up the phone and having a conversation can be the most powerful way to convert a consumer into a customer. Of course, using such a personal medium the need to get it right could not be more important.

Contact Centre Guide.png

For businesses what is becoming abundantly clear is that we must learn to live with Covid. And in today’s uncertain landscape that means agility is the name of the game. Putting processes in place that enable pivoting on a knife’s edge to capitalise on whatever the twin forces of the pandemic and a distrusted global supply chain throws at us next.

pexels-tim-douglas-6567728.jpg