CX trends 2021 - Where do you go from here?
03 Feb 2021
2020 was a wake-up call to businesses who didn't put customer experience first, but what will 2021 have in store? Featuring insight from leading industry experts, our guide to CX trends for 2021 highlights exactly what businesses need to focus on as they continue to adapt.
In our report you'll discover:
- The top customer experience trends by Feefo and leading industry experts
- How the pandemic has changed customer experience
- The challenges experts believe businesses will face in 2021