CX trends 2021 - Where do you go from here? | DMA

Filter By

Show All
X

Connect to

X

CX trends 2021 - Where do you go from here?

T-robot-dma.jpg

2020 was a wake-up call to businesses who didn't put customer experience first, but what will 2021 have in store? Featuring insight from leading industry experts, our guide to CX trends for 2021 highlights exactly what businesses need to focus on as they continue to adapt.

In our report you'll discover:

- The top customer experience trends by Feefo and leading industry experts
- How the pandemic has changed customer experience
- The challenges experts believe businesses will face in 2021

Click here to visit our website and download the report

Hear more from the DMA

Please login to comment.

Comments

Related Articles

As the year races forward, financial services marketers and CRM professionals face significant shifts that demand a re-evaluation of strategies. Here are the approaches currently topping the agendas of financial services marketers.

iStock-1481095189.jpg

As the use of third-party cookies fades away, personalisation is getting a makeover. Companies are now using their own data and AI to offer more relevant, consent-based experiences that meet customer expectations for both privacy and personal touch. Find out more in the latest Customer Engagement: Future Trends report.

Customer Engagement: Future Trends Report 2024

With the UK charity sector experiencing its first income decline in eight years, marketers had to get creative. Find out in the latest report which strategies proved to be most successful.

ce23-Report-web-image-template.png

Cost is a major factor when deciding whether to handle your sales development in-house or outsource to an external team. We drill down into the true costs of in-house versus outsourced telemarketing, uncovering the hidden costs and the additional value offered by a specialist agency.

Depositphotos_661772650_S.jpg